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This discussion topic has been answered Discussion topic: My sky q box powers off and goes into a sleep mode I have turned it off at the mains doesn’t work

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Message posted on ‎24 Sep 2023 10:48 AM

My sky q box powers off and goes into a sleep mode I have turned it off at the mains doesn’t work

My sky q box in the night powers off then it takes a long time to come on instead of going into standby mode, I have turned the power off at the mains left it for a while and put it back on and same issue next morning 

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This message was authored by: Daniel0210 Answer

Message posted on ‎24 Sep 2023 10:52 AM

Re: My sky q box powers off and goes into a sleep mode I have turned it off at the mains doesn’t wor

Posted by a Superuser, not a Sky employee. Find out more

@Aden 

What is the standby setting currently set to? This link may help you

https://www.sky.com/help/articles/using-the-standby-settings 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM

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Avatar for Daniel0210
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This message was authored by: Daniel0210 Answer

Message posted on ‎24 Sep 2023 10:52 AM

Re: My sky q box powers off and goes into a sleep mode I have turned it off at the mains doesn’t wor

Posted by a Superuser, not a Sky employee. Find out more

@Aden 

What is the standby setting currently set to? This link may help you

https://www.sky.com/help/articles/using-the-standby-settings 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
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This message was authored by: Aden

Message posted on ‎24 Sep 2023 10:56 AM

Re: My sky q box powers off and goes into a sleep mode I have turned it off at the mains doesn’t wor

Thanks mate will give that a try see if it works 

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Message posted on ‎24 Sep 2023 10:59 AM - last edited: ‎24 Sep 2023 11:00 AM

Re: My sky q box powers off and goes into a sleep mode I have turned it off at the mains doesn’t wor

If your Q box has  Eco mode switched on, I find my  box takes quite a  few minutes to wake up from it's deep slumber when in  Eco mode before everything becomes fully  usable

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Message posted on ‎24 Sep 2023 11:12 AM

Re: My sky q box powers off and goes into a sleep mode I have turned it off at the mains doesn’t wor

Posted by a Superuser, not a Sky employee. Find out more

Mine's in Eco mode and wakes up normally the next day.

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