Wrong prime account on Sky Q how can I change it

[BrendanUK]

Amazon Prime was put on my Sky Q system by a visitor. I now want to change the account holder to myself. How. On the Sky television Amazon always opens in the visitor prime account and I can find no way to change it. 

[oldfella]

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@BrendanUK wrote:

Amazon Prime was put on my Sky Q system by a visitor. I now want to change the account holder to myself. How. On the Sky television Amazon always opens in the visitor prime account and I can find no way to change it. 

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Hi @BrendanUK 

If you already have your Own Prime account then you should be able to completely log out of the Account on the Q box and log back in with your Own details.

[nigea99]

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@BrendanUK wrote:

Amazon Prime was put on my Sky Q system by a visitor. I now want to change the account holder to myself. How. On the Sky television Amazon always opens in the visitor prime account and I can find no way to change it. 

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hi @BrendanUK 

To Sign out :

Left Arrow to highlight Left hand Menu Bar

Tab down to Settings

Right Tab to bring up Settings Menu

Tab Down - Last entry is Sign out 

[Walt+Jabsco]

I also have this issue and cannot work out how to reoslve it

In the Amazon Prime Video app on my Sky Q box there is no way to log out - when I press the left arrow nothing happens

It is virtaully impossible to get any help from Amazon unfortunately

Any help much appreciated

Thank you 

[Invisiblename]

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@Walt+Jabsco wrote:

I also have this issue and cannot work out how to reoslve it

In the Amazon Prime Video app on my Sky Q box there is no way to log out - when I press the left arrow nothing happens

It is virtaully impossible to get any help from Amazon unfortunately

Any help much appreciated

Thank you 

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The advice given above is correct, if you are not seeing the sidebar, you are not following the guide correctly