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Discussion topic: Wrong delivery

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This message was authored by: JoyceAshby21

Wrong delivery

Got a problem with my skyQ mini box. Ordered a replacement but they have sent ma a skyq box not a oni box and took the mini box away so got a new sky Q box but now no skyQ mini box 

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This message was authored by: Laing1

Re: Wrong delivery

Posted by a Superuser, not a Sky employee. Find out more

@JoyceAshby21 wrote:

Got a problem with my skyQ mini box. Ordered a replacement but they have sent ma a skyq box not a oni box and took the mini box away so got a new sky Q box but now no skyQ mini box 


@JoyceAshby21 I have escalated this to sky

You may receive an email or a private message inviting you to have a private conversation on the Community with a Sky Expert.

Look out for a chat bubble at the bottom of your screen inviting you to a chat
If you are using the Safari browser please make sure that Hide IP Address is not checked in order to see the chat bubble. If you are having trouble finding this to check the settings, use another browser such as Firefox, Chrome etc.

The link below explains how the escalation process works

https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV
Google Pixel 10 Pro XL mobile
This message was authored by: Jason-

Re: Wrong delivery

Posted by a Sky employee

Good Evening @Laing1, thanks for bringing this to our attention. I'll send @JoyceAshby21 and invite now so we can help get things sorted out 😊

Thanks, Jason-

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