Wont let me watch on demand or download watch sky catch up

[Jenjen81]

I have had new sky Q box and it won't let me download catchup or watch on demand says need to upgrade!

[Daniel0210]

@Jenjen81 
Do you have the HD add on? If not please try changing the default download preference from HD to SD in
Main Menu > Settings > Setup > Preferences

If you do have the HD add on or the above does not fix the issue post again on this thread so we can potentially escalate your post to Sky. Sky will then try to refresh the viewing card which sometimes needs a couple of attempts. This link explains more: https://www.sky.com/help/articles/call-to-upgrade-downloading-on-demand#q-help-articles

[Jenjen81]

@Daniel0210 thank you, I managed to speak to someone from sky who very kindly sorted it for me and it is now working fine.