Wiring

[Jules+Knott]

Hi

I have a Sky Q box and a mini box, the sky q box was connected by wifi and the mini box by ethernet cable, however the wifi kept dropping out so i would like to wire both in using ether net but with only one socket on the sky 1 box Help please! I tried a network switch with the min box connected but that didnt work?

[TimmyBGood]

@Jules+Knott

Correct ethernet topology is a cable from internet router to main Q box, and another ethernet cable from router to Q Mini box.  If the router doesn't have enough ports then the ethernet switch goes there to add additional capacity (one ethernet cable from router to switch, then multiple cables from switch to client devices)

[oldfella]

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@Jules+Knott wrote:

Hi

I have a Sky Q box and a mini box, the sky q box was connected by wifi and the mini box by ethernet cable, however the wifi kept dropping out so i would like to wire both in using ether net but with only one socket on the sky 1 box Help please! I tried a network switch with the min box connected but that didnt work?

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Hi @Jules+Knott 

When all boxes are connected by Ethernet to your router you can then switch off all Q box WiFi.  The connection can be directly or by using simple unmanaged Ethetnet switches.

Start with main Q box and first carry out a Network reset with the Ethernet connected.
Network Reset found in Q box Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Select connect wired to non Sky Router (or Sky router if on Sky Broadband). Do not carry out any WPS and just wait for the box to connect. It may take a couple of minutes. If it does not connect there is an issue with the Ethernet connection.
As soon as it connects immediately go into the Q box hidden menu and turn off WiFi.

To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Go to Network to turn off both bands of WiFi. Confirm before exit.

Repeat the network reset on any minis in the Mini Home menu with the Ethernet connected. Again do not do any WPS and just wait for it to connect.
Once it is connected go immediately into the mini hidden menu (same procedure as above) and turn off both bands of WiFi. Confirm before exit.

[Jules+Knott]

When the mini box was installed the ethernet went into the back of the sky Q box, but needed this socket for hard wired internet so how does mini get the standard sky tv signal? It is now connected through a switch and i can see apps etc but no satellite Sky TV TV Guide etc says error

[oldfella]

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@Jules+Knott wrote:

When the mini box was installed the ethernet went into the back of the sky Q box, but needed this socket for hard wired internet so how does mini get the standard sky tv signal? It is now connected through a switch and i can see apps etc but no satellite Sky TV TV Guide etc says error

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hi @Jules+Knott 
Have you carried out Network resets in the order specified in my earlier post

[Chodley]

You can definitely do it the way you have it set up. I assume the Q, mini and router are all connected to the same ethernet switch?

and as oldfella mentioned, you need to disable wifi and do a network reset on the mini.