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Discussion topic: WiFi stability V SkyQ

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This message was authored by: Ronj

WiFi stability V SkyQ

General query how is the WiFi stability with NON SKY broadband, I have SkyQ and for the past few months it persistently disconnects from the Virgin broadband and both Q and minis need resetting (a regular issue on Q forum).

Have 250Mbps broadband and nothing else in the house has issues.

 

Wondering if it's time to dump Q

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This message was authored by: PandJ2020

Re: WiFi stability V SkyQ

Posted by a Superuser, not a Sky employee. Find out more

Q to Q connectivity does not use your broadband.

 

It creates its own 80MHz 5GHz mesh on channel 36 by default.  Ensure your virgin router is not interfering with this - Ensure the channel is at least 52.

 

As a non-Sky ISP then the main box will only connect over 2.4GHz.  I would suggest ensuring any band steering is disabled (Best to create a dedicated 2.4GHz SSID)

I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: PandJ2020

Re: WiFi stability V SkyQ

Posted by a Superuser, not a Sky employee. Find out more

@Ronj wrote:

General query how is the WiFi stability with NON SKY broadband


...there a millions using this configuration - but it can be a bit flaky (as per the regular posts on the forum).

 

I'm on VM and rock solid - but using an Ethernet-connection mesh.

I am just another Sky customer and my views are my own even if you don't like the answers
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This message was authored by: Ronj

Re: WiFi stability V SkyQ

@PandJ2020 may well be the case if it was Q to Q but it's Q connecting to the WiFi that's the issue which subsequently drops out the Mini. Plus it's worked perfectly for years no setting in the background have changed.

This message was authored by: PandJ2020

Re: WiFi stability V SkyQ

Posted by a Superuser, not a Sky employee. Find out more

@Ronj wrote:

it's Q connecting to the WiFi that's the issue which subsequently drops out the Mini. Plus it's worked perfectly for years no setting in the background have changed.


Firmware changes perhaps.  (Can happen automatically)

 

But the 2.4GHz part applies as above...  Always best to cable if you can...

I am just another Sky customer and my views are my own even if you don't like the answers
This message was authored by: GD1

Re: WiFi stability V SkyQ

Posted by a Superuser, not a Sky employee. Find out more

@Ronj  Your duplicate thread you just created has been removed, you've received replies here and creating a duplicate thread is not helpful.

Like you I'm a customer here, Sky Employees are clearly identified as such.
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This message was authored by: Ronj

Re: WiFi stability V SkyQ

I'm trying to post a question in SKY STREAM to ask SKY STREAM users a question,  I'm fully aware ot the hints and answers over the months regarding connectivity issues with SKYQ,

I am trying to ask IN SKY STREAM about users experiences.

Your moving and deleting IS NOT HELPFUL. 

Used to be a good place for advice this over the many years as a Sky user.

This message was authored by: Chodley

Re: WiFi stability V SkyQ

Posted by a Superuser, not a Sky employee. Find out more

Can someone move this back to the Stream folder?

 

the title was a bit misleading/ambiguous

 

Stream is completely different. I don't think it's nearly as uncooperative with 3rd party wifi

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This message was authored by: Ronj

Re: WiFi stability V SkyQ

@Chodley Good to hear that Stream may be less  WiFi flaky with non Sky broadband may be worth a look.

 

Thanks 

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