WiFi issues

[Cobb04]

Ive had Sky Q box for years which is connected to the Internet via WiFi to my virgin media modem. In the last month it has suddenly stopped connecting to the modem when its switched on. I leave the Q box on over night for its updates but place it on standby like I've done for years. Now when the thing is switched on it fails to connect WiFi and I have to do do full reset with password or WPS. Why has it suddenly started doing this. Has a new update created this issue. Help please 🙏

[Brill+Gill]

Hi @Cobb04, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[Cobb04 · Accepted solution]

I think this issue is fixed. 

During a chat with sky someone mentioned "standby settings"  

Found under settings - preferences.  

Mine was set to "none" 

Sky never told me to alter this but after trying their suggestions and nothing working i went back into these preferences and changed it to "eco" 

No idea why but this appears to have fixed it. Now when I cone off standby it automatically reconnects to the WiFi. 

There are 3 setting in here , "none" "active" "eco"  non idea what they mean but it appears now to be fixed and I no longer have to reconnect after coming off standby