WiFi issue

[MurielGammie]

Done all the reset steps countless times - app says all looks good but sky Q box says there is an issue and I can't download or watch catch up

[Brill+Gill]

Hi @MurielGammie, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141