WiFi connection Sky Q

[5mithers]

My Sky Q box keeps disconnecting from WiFi. I have reset the box, the WiFi and have it split into 2.4ghz and 5ghz. It's happened 8 times today alone!! Currently having to watch Netflix on my smart TV which is staying connected fine. Any ideas?

[Mr+Flibbles+86]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

[deepgreen]

We also have this problem - have tried everything suggested on this forum but to no avail.  We are not getting the service we are paying for.

[deepgreen]

I wonder, too, why 'Sky Assistant', which purports to be 24/7, is not available whenever I try to use it...

Also an admin. question - why can't posts here be corrected?   There is no edit function for typos, etc.