Why sky asking for old equipment. We are using existing equipment as advised by the sky installer

[Lisandy]

We did not have new equipment when we moved house so sky cannot charge us for not returning old equipment?  Please help

[caesarome]

@Lisandy 

To get you some help with this I have escalated your post to the Sky Messaging team who should be in touch with you regarding this via a blue/red chat bubble which will appear at the bottom of this page. It can take up to a few hours to be contacted via this.

This link explains how this works:
https://community.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

When the chat bubble does appear you have 48 hours to respond or it will be automatically closed. This isn't a live chat so replies are not instant.

[Addie15]

Hi there! Thank you for escalating this. We have sent an invite to Lisandy.

[Lisa-P1987]

We are still looking to help you @Lisandy . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks