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Discussion topic: Why is everything so difficult! New BT hub and now I cannot get sky q mini to connect

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This message was authored by: natasha1975

Why is everything so difficult! New BT hub and now I cannot get sky q mini to connect

Well, I can for maybe 30 seconds then it's gone again. Everything else working fine. 
I have a mini box in bedroom, the sky booster thing in upstairs hall and the main box in living room. Before we got the new hub the layout was all the same. 
I've entered my password in soooo many times today by scrolling through the slow broadband wheel thing. Please any help welcome! 

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This message was authored by: stereohaven

Re: Why is everything so difficult! New BT hub and now I cannot get sky q mini to connect

Posted by a Superuser, not a Sky employee. Find out more

@natasha1975 


Most people don't realise that the mini boxes only connect to the main Sky Q box via its own WiFi network and then that box connects to whatever broadband provider you are using.

 

So when you change broadband or hub/router you need to reconnect the main Sky Q box to it (ethernet or 2.4ghz WiFi only), then refresh the connection from any Mini boxes to the main Q box.

 

Try working through this flow from Step 3: https://www.sky.com/help/articles/sky-q-permanent-connectivity-problems 

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