Whole apps list of things disappeared

[Rose-278]

Afternoon,

SKY box Q.

My menu Apps selection had Netflix. Disney, Prime, Youtube, BBC, ITV, Paramount

+ more in few rows.

Since Friday 22nd of March - All of them were gone with comment:

"Sorry, there are currently no programmes of this type available.".

Funny thing - all of the apps are available by SKY glass in bedroom.

Also by TV apps access .

I've been refreshing Apps twice now  (Settings, 0.0.1 - over the weekend)

Resetting sky box at least 10 times, resetting Network, Broadband, refreshing Software - I think I did every trick I've found via google - Hardware version MATCH Software version.

Still nothing. No apps available.

Any ideas?

[oldfella]

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@Rose-278 wrote:

Afternoon,

SKY box Q.

My menu Apps selection had Netflix. Disney, Prime, Youtube, BBC, ITV, Paramount

+ more in few rows.

Since Friday 22nd of March - All of them were gone with comment:

"Sorry, there are currently no programmes of this type available.".

Funny thing - all of the apps are available by SKY glass in bedroom.

Also by TV apps access .

I've been refreshing Apps twice now  (Settings, 0.0.1 - over the weekend)

Resetting sky box at least 10 times, resetting Network, Broadband, refreshing Software - I think I did every trick I've found via google - Hardware version MATCH Software version.

Still nothing. No apps available.

Any ideas?

---

Hi @Rose-278 

You say you have Sky Glass in the bedroom.   Is this being used with a Sky Q mini box?

[Rose-278]

Hi, Yes - part of the account/subscription.

We have SKY glass since mid Jan ...and till 22nd March everything was fine (box & glass).

I've been watching some SKY box app at 22nd March around.... 2am.....

When tried again around 11.... Nada - all gone, nothing there.

[oldfella]

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@Rose-278 wrote:

Hi, Yes - part of the account/subscription.

We have SKY glass since mid Jan ...and till 22nd March everything was fine (box & glass).

I've been watching some SKY box app at 22nd March around.... 2am.....

When tried again around 11.... Nada - all gone, nothing there.

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Still a bit confused here @Rose-278 

Do you have a Sky Q subscription or a Sky Glass subscription?

[Rose-278]

I'd say "Sky subcription" - 3rd year 

And since mid Jan SKY_Glass - but without downloadable content (which is normally on SKY Cinema for example)

[oldfella]

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@Rose-278 wrote:

I'd say "Sky subcription" - 3rd year 

And since mid Jan SKY_Glass - but without downloadable content (which is normally on SKY Cinema for example)

---

hi @Rose-278 
If you have taken a Sky Glass subscription with Sky then your Q subscription is automatically ended.

You cannot have Sky Q and Sky Glass subscription at the same account address..

'If you have a Sky Glass subscription all Q equipment will be requested for return to Sky as it was only rented for the duration of your Sky Subscription.

[Rose-278 · Accepted solution]

Ou... Ok.

In that case my 2nd half messed it up deals and subscriptions...

Goal was to extend SKY for 3rd contract - but then - I've noticed SKY glass coming into bedroom.

I've made it clear I'm not giving up box from living room by the benefit of SKY glass in bedroom.

Understood - It may all be related to mixed up over the phone and deals

Thanks a lot !!