04 Feb 2025 01:48 PM
I rebooted my Q Box. Onscreen message tells me to press and hold down WPS button on modem. Sadly my modem has no WPS button. System times out, so what to do next? Fed up.
04 Feb 2025 01:50 PM
Posted by a Superuser, not a Sky employee. Find out moreOn your wifi router, not modem (though some are a single box). It will almost certainly have a WPS button. If it's not an old school Sky router, wps won't work though.
04 Feb 2025 01:51 PM
Posted by a Superuser, not a Sky employee. Find out more
@CastleDoor wrote:
I rebooted my Q Box. Onscreen message tells me to press and hold down WPS button on modem. Sadly my modem has no WPS button.
Are you sure? Unless it's very old there should be one. Check the sides of the router, as well as the back and front panels.
04 Feb 2025 02:02 PM
I am disabled and can't get to it myself. As soon as my wife gets back I will ask her to check it over. The only button so far found is a tiny red recessed button, which reboots the moderm.
04 Feb 2025 02:11 PM
Posted by a Superuser, not a Sky employee. Find out moreIf it's a Sky one, it's on the edge/side
04 Feb 2025 02:32 PM
Is 12 or 15 years considered as old? Because that is how long we have had it. It was provided by Sky.
04 Feb 2025 02:33 PM
Posted by a Superuser, not a Sky employee. Find out moreYes. Very.
04 Feb 2025 02:37 PM
Will Sky replace it or what?
04 Feb 2025 03:22 PM
Posted by a Superuser, not a Sky employee. Find out more
@CastleDoor wrote:
Is 12 or 15 years considered as old?
The models still in support are:
2013 Sky Hub
2016 Q Hub
2019 Sky Broadband Hub
2023 Max Hub
All of those have WPS buttons somewhere.
04 Feb 2025 05:34 PM
Posted by a Superuser, not a Sky employee. Find out more
@CastleDoor wrote:Will Sky replace it or what?
Well if they do you might end up with a Max router that works even worse with Q
05 Feb 2025 12:11 PM
So best to replace it myself? If so what is recomended (presumably with a WPS button?)? Thanks.
05 Feb 2025 04:57 PM
Posted by a Superuser, not a Sky employee. Find out moreThey will all have the same problem as the sky max router. Lack of integrated Q mesh networking.
I'm sure your current one must have a wps button.
07 Feb 2025 06:42 PM
It is on the right hand side of router, on the edge of router.
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