When using sky Q it doesn’t allow menus

[Taff65]

When using our sky remote on our SkyQ set to search menus e.g. TV guide the SkyQ automatically kicks us out after a couple of seconds and goes back to main screen? Basically we can't search. Tried a different remote and same thing happens.

[Daniel0210]

@Taff65 

Try rebooting your broadband hub then a reboot of the main Sky Q box, then once that’s back up and running do the same with any mini boxes if applicable -
~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button

Allow 5-10 minutes before things hopefully revert back to normal.