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Discussion topic: We’ve lost all apps from the screen

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Avatar for Helena16
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This message was authored by: Helena16

Message posted on ‎09 Oct 2024 07:56 PM

We’ve lost all apps from the screen

All our apps have disappeared on the TV (apart from sky) but there is no fault when I check apps on our account

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Avatar for caesarome
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This message was authored by: caesarome

Message posted on ‎09 Oct 2024 08:16 PM

Re: We’ve lost all apps from the screen

Posted by a Superuser, not a Sky employee. Find out more

@Helena16 

Is this on a Sky Q box ?

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Avatar for DaveW1987
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Message posted on ‎09 Oct 2024 09:06 PM

Re: We’ve lost all apps from the screen

Yeah we have too, keeps saying I don't have the subscription for on demand either

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Message posted on ‎09 Oct 2024 09:52 PM

Re: We’ve lost all apps from the screen

I have lost ALL channels including Sky. The error message says 'There is a technical fault with this channel. Please try again later. 

Any ideas?

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This message was authored by: Quoman7

Message posted on ‎10 Oct 2024 08:34 AM

Re: We’ve lost all apps from the screen

Posted by a Superuser, not a Sky employee. Find out more
@Helena16 wrote:

All our apps have disappeared on the TV (apart from sky) but there is no fault when I check apps on our account

Hi @Helena16 Try rebooting your router by removing the power cable for 30 sec then reconnect to reboot, then reboot your main SKYQ box by turning the power off at the socket for 30 sec then turn back on?

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