We have two sky multi room mini boxes, one is not working

[Johnboy+Walton]

We have two Sky Q multi room mini boxes  one of these is not working. The remote is also not working with this mini box

[oldfella]

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@Johnboy+Walton wrote:

We have two Sky Q multi room mini boxes  one of these is not working. The remote is also not working with this mini box

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Hi @Johnboy+Walton 

Have you tried pressing the Standby button (Amber led) on the front of the mini box.
If this turns the mini box on
With the Q box on with green led try completly resetting your mini Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the mini box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.