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Discussion topic: We have two sky multi room mini boxes, one is not working

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This message was authored by: Johnboy+Walton

We have two sky multi room mini boxes, one is not working

We have two Sky Q multi room mini boxes  one of these is not working. The remote is also not working with this mini box

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This message was authored by: oldfella

Re: We have two sky multi room mini boxes, one is not working

Posted by a Superuser, not a Sky employee. Find out more

@Johnboy+Walton wrote:

We have two Sky Q multi room mini boxes  one of these is not working. The remote is also not working with this mini box


Hi @Johnboy+Walton 

Have you tried pressing the Standby button (Amber led) on the front of the mini box.
If this turns the mini box on
With the Q box on with green led try completly resetting your mini Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the mini box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair to TV.

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