We have issues with our sky minibox

[Julesmotty]

We recently terminated our broadband contract with sky and kept getting a message from sky asking for us to return the minibox too.  We are still paying for this service but our minibox is not work.  Apps are working and the main sky box is working too.  Any advice please!?!

[oldfella]

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@Julesmotty wrote:

We recently terminated our broadband contract with sky and kept getting a message from sky asking for us to return the minibox too.  We are still paying for this service but our minibox is not work.  Apps are working and the main sky box is working too.  Any advice please!?!

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Hi @Julesmotty 

You need to check that the Q Monthly Multiscreen is still part of your subscription.

You can check your package in the Q box under (My Sky at the bottom of the Home menu).

Also check on your Q box in Home - Settings - Status and see if you have a tick or a cross next to Watch on Sky Q mini box.

[Julesmotty]

We are still paying a subscription for mulitroom

[oldfella · Accepted solution]

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@Julesmotty wrote:

We are still paying a subscription for mulitroom

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hope it is Multiscreen (not Multiroom)
And what about the Setting in Status @Julesmotty ?

[Julesmotty]

It was all fine and said we are set up to watch tv our minibox.

now it saying connecting to your sky q  (minibox) and has the circle come up which has been the case for the past few mins.

[oldfella]

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@Julesmotty wrote:

It was all fine and said we are set up to watch tv our minibox.

now it saying connecting to your sky q  (minibox) and has the circle come up which has been the case for the past few mins.

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Hi @Julesmotty 

First try rebooting the main Q box and then when this is completely back up and running reboot the mini.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Reboot the mini as above.
If the mini still does not connect try a Network Reset on the mini.
Network Reset found in mini Home - Settings - Setup - Network.
Highlight Status and then select Reset on the right hand side. Follow instructions to WPS with main Q box.
You will be asked to press the WPS button on the main Q box (not the mini as the Network reset will start the mini WPS automatically).

If you are on Sky Broadband and the Router is nearer to the mini than the main box then you can try pressing WPS on the router instead of the main Q box. If you do this make sure you press the Sky router WPS button and not the router reset button.

Failing all of the above you may need a Sky Q WiFi Booster to position midway between your main Q box and the mini and you will need to contact Sky directly.

[Julesmotty]

It is multi screen subscription. 

[oldfella]

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@Julesmotty wrote:

It is multi screen subscription. 

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Then try the suggestions in my previous post @Julesmotty