We start watching programs via apps and fine for about 20 minutes. It then starts to buffer. After a few times buffering it will then display your sky Q box is off line. It then comes back on after about 5 minutes and may go another 30 minutes before it does it again, it's really frustrating. We don't have a problem with the internet, service was checked while showing the off line message. We have tried unplugging the Q box, Virgin media router and the Sky router. We have also cleared cookies and done some resets with the help of AI. After trying these AI asked if my box was old. We're not sure how long we've had it but definitely more than 5 years. It thinks it could be the Q box at fault.
Can you please help me with this.
