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Discussion topic: Want thank Sky for lying and mis selling my package

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This message was authored by Kenny08 This message was authored by: Kenny08

Want thank Sky for lying and mis selling my package

Used to have Sky HD boxes and they were excellent and easy to use. Tried to get a better deal, and they refused unless I took the Sky Q which is absolute rubbish, and very glitchy. They changed the connections and when I said wasn't happy they refused to change back, when I spoke to a manager, they agreed, however my package would double in price. Just found out if I decide to leave Sky they take the Q boxes back, which means I'll have to get an aerial company in so I can watch TV. (Removed)

 

Moderator note: Removed unfounded allegations

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This message was authored by Chodley This message was authored by: Chodley

Re: Want thank Sky for lying and mis selling my package

Posted by a Superuser, not a Sky employee. Find out more

You could buy a freesat 4k box instead, the dish will work with that.

 

And nigea's guide to those upgrading from HD has some good pointers about the differences. Some things are better, some worse imho.

 

By glitchy, I assume you mean the wifi internet connection?

This message was authored by Mark39 This message was authored by: Mark39

Re: Want thank Sky for lying and mis selling my package

Posted by a Superuser, not a Sky employee. Find out more

@Kenny08 wrote:

Used to have Sky HD boxes and they were excellent and easy to use. Tried to get a better deal, and they refused unless I took the Sky Q which is absolute rubbish, and very glitchy. They changed the connections and when I said wasn't happy they refused to change back, when I spoke to a manager, they agreed, however my package would double in price. Just found out if I decide to leave Sky they take the Q boxes back, which means I'll have to get an aerial company in so I can watch TV. They lied from day one, absolutely hate Sky as they lie all the time 


How have Sky lied and missold to you?

Kenny08
Topic Author
This message was authored by Kenny08 This message was authored by: Kenny08

Re: Want thank Sky for lying and mis selling my package

forced me into taking Sky Q or pay double , when complained that the system was not as good, they refused to change the the cable plugs back, one of the most disgusting companies ever, who lie to get their way, and when complained just get passed pillar to post , sky are a disgrace 

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Want thank Sky for lying and mis selling my package

Posted by a Superuser, not a Sky employee. Find out more

@Kenny08 

Sky won't have forced you to take Sky Q. You obviously agreed a deal. Sky won't revert your subscription back to Sky+.

 

Sky Q boxes have always been loaned to customers so of course Sky will want them back if you cancel. 


▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise) ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Chodley This message was authored by: Chodley

Re: Want thank Sky for lying and mis selling my package

Posted by a Superuser, not a Sky employee. Find out more

Ultimately you can cancel or you can put up with it and make the best of it.

 

Good rant though, I liked it.

This message was authored by TimmyBGood This message was authored by: TimmyBGood

Re: Want thank Sky for lying and mis selling my package

Posted by a Superuser, not a Sky employee. Find out more

@Kenny08 wrote:

 

they refused to change the the cable plugs back

 


It's the Q LNB on the satellite dish which prevents Freesat (other than the current Freesat 4K branded boxes) and Sky+ / Sky+ HD hardware from receiving a signal.  Nothing to do with 'plugs' or an 'aerial'.

 

 

* * * * * * *

Sky Glass 55" (on ethernet) & two Stream Pucks (one ethernet / one WiFi)
BT Halo 3+ Ultrafast FTTP (500Mbs), BT Smart Hub 2
This message was authored by Mark39 This message was authored by: Mark39

Re: Want thank Sky for lying and mis selling my package

Posted by a Superuser, not a Sky employee. Find out more

@Chodley wrote:

Ultimately you can cancel or you can put up with it and make the best of it.

 

Good rant though, I liked it.


'Lying' and 'misselling' are always attention grabbing, even when their use is misplaced.

This message was authored by Mark39 This message was authored by: Mark39

Re: Want thank Sky for lying and mis selling my package

Posted by a Superuser, not a Sky employee. Find out more

@Kenny08 Sky+ is a legacy, increasingly unsupported platform which Sky no longer market, which is why you can't go back to it.

This message was authored by Alexvvvv This message was authored by: Alexvvvv

Re: Want thank Sky for lying and mis selling my package

I had a similar experince in December 2024

Customer for 25 years

Looked at changing to Sky Q but explained i wanted service in an outbuilding which has internet

They mis solf and misinformed me when i asked if you need to be in hotspot reach of main box

Once i discovered this the next day from another sales agent at Sky i cancelled and asked to go back to previous contract package includes multi room

They wont reinstate my service! so no sky in the garden shed!

 

 

 

 

 

This message was authored by Mark39 This message was authored by: Mark39

Re: Want thank Sky for lying and mis selling my package

Posted by a Superuser, not a Sky employee. Find out more

@Alexvvvv unfortunately, even though they've agreed your misselling claim, they won't reinstate Sky+, for the reasons already given.

This message was authored by Chodley This message was authored by: Chodley

Re: Want thank Sky for lying and mis selling my package

Posted by a Superuser, not a Sky employee. Find out more

you can use other comnection methods. Do you have any internet acccess in there?

Kenny08
Topic Author
This message was authored by Kenny08 This message was authored by: Kenny08

Re: Want thank Sky for lying and mis selling my package

The boxes keep disconnecting from the main, and are not good

Kenny08
Topic Author
This message was authored by Kenny08 This message was authored by: Kenny08

Re: Want thank Sky for lying and mis selling my package

Moderator removed as unfounded allegations, obviously truth hurts 

Kenny08
Topic Author
This message was authored by Kenny08 This message was authored by: Kenny08

Re: Want thank Sky for lying and mis selling my package

Because they said I could go back, and meant I could still have access to free view etc, and cancel contract, but when you go to Sky Q you don't own the boxes so you have to hand them back or they switch off and you can't receive anything 

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