Waiting for tv schedule message

[Wendy89]

 

[MightyQuinn]

Hi @Wendy89   I would start by power rebooting everything,  starting with your broadband router. Followed by the Sky Q Main box once it is back up and running. Then any Mini boxes if required. 

[Daniel0210]

@Wendy89 

If you don't know how to reboot your Sky Q box then 

~ Using the remote put your main Sky Q box into standby
~ switch the box off at the plug
~ wait at least 30 seconds and then switch the box back on at the plug
~ follow the on screen instructions
~ when the screen goes blank and the blue Q stops pulsating wait another 30 seconds
~ press the 🏠 button