Volume not working on new Sky Q remote.

[Alanc4]

I have just set up a new Sky Q remote. All is working apart from the volume. I can get by using a different remote, but any thoughts on how I fix this?

[MightyQuinn]

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@Alanc4 wrote:

I have just set up a new Sky Q remote. All is working apart from the volume. I can get by using a different remote, but any thoughts on how I fix this?

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Hi @Alanc4   Just curious how you have set up a new Sky Q remote and the TV volume doesn't work when it specifically asks you to test the volume during the setup procedure.  https://www.sky.com/help/articles/setting-up-q-remote

[PandJ2020]

Have you paired the remote to your TV?

(Q has no concept of volume - it's only by telling the remote what TV is connected allows it to send signals direct to the TV)

[Alanc4]

All I did was press 9 and 7 to unpair the previous remote then press 1 and 3 to pair the new one and that's it. No other directions came my way. All working bar the volume 

[Chodley]

That 1&3 if it works should also go through a TV setup process

[MightyQuinn]

Hi @Alanc4   You probably didn't hold down 1 & 3 long enough. If you don't see the setup instructions on the screen, then you haven't even started the setup process. Pressing down 7 & 9 simply turned it into an IR remote, so it would control any box.

[PandJ2020]

You don't have to unpair.  If you pair the remote correctly then it will take you through the setup process of choosing tv...

[Alanc4]

Sounds sensible, however why it's working other than the volume is puzzling?

[MightyQuinn]

Hi @Alanc4   Have a look at my post again. An IR remote will work any box, but only a paired remote will control your TV volume.

[Alanc4]

Thanks, I will try again tomorrow