Voice command only shows HD options - why

[ollyw77]

Hello

i have sky q without Hd. When we search for something (specifically a kids show) it k it brings up a HD option, which to play we would have to pay an upgrade, but, we can manually go to the same channel and select the (non-HD) program. Why? Why won't the search give us the options available within the confines of the package we have already paid for? Feel like a scam (or maybe some sort of settings issue)? 

Thanks 

[nigea99]

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@ollyw77 wrote:

Hello

i have sky q without Hd. When we search for something (specifically a kids show) it k it brings up a HD option, which to play we would have to pay an upgrade, but, we can manually go to the same channel and select the (non-HD) program. Why? Why won't the search give us the options available within the confines of the package we have already paid for? Feel like a scam (or maybe some sort of settings issue)? 

Thanks 

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hi @ollyw77 

Try changing  your download preference to SD
Main Menu -> Settings -> Setup -> Preferences

[oldfella]

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@ollyw77 wrote:

Hello

i have sky q without Hd. When we search for something (specifically a kids show) it k it brings up a HD option, which to play we would have to pay an upgrade, but, we can manually go to the same channel and select the (non-HD) program. Why? Why won't the search give us the options available within the confines of the package we have already paid for? Feel like a scam (or maybe some sort of settings issue)? 

Thanks 

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Edited

Already posted 

[ollyw77]

Thanks both so much. Really helpful!