Voice Activation on Sky Q partially works

[Angcas]

My Sky Q Voice activation does not fully work.

It will change the channel but will not find programmes I get the message . Sorry your voice command didnt work . Please try again.

I have changed the batteries in the remote "Re Paired "  it an switched the Sky box off overnight to see if that helped but it didnt.

[Addie15]

Hi there, @Angcas. I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147