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Discussion topic: Viewing card

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This message was authored by: Barabel

Message posted on ‎09 Nov 2025 02:29 PM

Viewing card

Cannot view recordings. Message on screen 'Please insert viewing card chip upwards' have done this to no avail. Have followed instructions on 'Settings'  etc but viewing card number does not show. Have rebooted my router and switched Television off for a couple of minutes then followed screen instructions- still same message when I select recordings ie Please insert viewing card........etc. Have also carefully dusted viewing card with soft cloth. Am at a loss, can anybody suggest anything else?

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Superuser
This message was authored by: GD1

Message posted on ‎09 Nov 2025 02:39 PM

Re: Viewing card

Posted by a Superuser, not a Sky employee. Find out more

@Barabel  Your post has been moved from the accessibility board as your issue has nothing to do with Sky's Accessibility services.

 

Which box are you using Sky+HD or Sky Q?

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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This message was authored by: Barabel

Message posted on ‎09 Nov 2025 02:44 PM

Re: Viewing card

I am using SkyQ, thank you, should have provided that information

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