Viewing card

[Copper3]

I'm having trouble with watching any channels as it's telling me " please ensure the correct viewing card is inserted with the chip facing up".  I've taken the card out and wiped it, turned mains off/on but still saying the same.   Iv tried all the above with still no joy it's telling me no card inserted, but it is. Your help would be appreciated.

Regards

Philipa

[GD1]

@Copper3  You'll need to call Sky to get this sorted.

You can call on 150 from a Sky Talk Line or Sky Mobile.

If you haven't got a current Sky Mobile or Sky Talk this link should help:
(UK) https://www.sky.com/help/home Scroll down and click on ‘Need more help’ and it provides a 0333 number
(ROI) on the same link change the flag in the very bottom corner to the ROI flag to obtain an 0818 number.

Stay on the line and don’t hang up if prompted to. Apparently the quieter times to ring are just after 7am or about 9pm.