@MartininiH By posting in the Forum no one can or will send a replacement box, this is a customer helps customer community, no on here will know who you are or any of your account details.
Have you called Sky or tried any of the online help, what is the exact message you get on your box?
Updating Sky Q 1TB and 2TB boxes | Sky Help | Sky.com | Sky Help | Sky.com
Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.
Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
