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Discussion topic: Viewing card

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This message was authored by Mrs+m+Chaudary This message was authored by: Mrs+m+Chaudary

Viewing card

I have received my new sky q box but when I return my old box I sent viewing card back too by mistake

ring me on

 

can you send me new card or ask delivery driver to drop my viewing card from my old box please 

 

thanks

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This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Viewing card

Posted by a Superuser, not a Sky employee. Find out more

@Mrs+m+Chaudary 

Im afraid it doesn't work like that. I’ll escalate your original post to Sky when it’s ten minutes old and the Messaging Team should contact you later.

You need to watch out for a post from one of the team inviting you to a private chat and then you should see a blue/red speech bubble at the bottom of your forum page. You’ll have 48 hours to click on it and start the private chat or it will close automatically. If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread fairly regularly.

This link explains what happens.
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M1014


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by MightyQuinn This message was authored by: MightyQuinn

Re: Viewing card

Posted by a Superuser, not a Sky employee. Find out more

Hi @Mrs+m+Chaudary   I'm afraid that you are not communicating direct with Sky here. With a bit of luck somebody may escalate it to Sky but a telephone call to Sky would be quicker.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Viewing card

Posted by a Superuser, not a Sky employee. Find out more

@MightyQuinn 

See my post above yours. 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by MightyQuinn This message was authored by: MightyQuinn

Re: Viewing card

Posted by a Superuser, not a Sky employee. Find out more

@Daniel0210 wrote:

@MightyQuinn 

See my post above yours. 


Hi @Daniel0210   I know, our posts crossed. Happens sometimes.

This message was authored by Daniel0210 This message was authored by: Daniel0210

Re: Viewing card

Posted by a Superuser, not a Sky employee. Find out more

Now escalated @Mrs+m+Chaudary 


▪️I AM NOT A SKY EMPLOYEE ▪️
Sky customer since 2001
with: Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
NOTE: I only provide help on the forums and NOT via PM
This message was authored by Addie15 This message was authored by: Addie15

Re: Viewing card

Posted by a Sky employee

Hi there! Thank you for escalating this. We have sent an invite to @Mrs+m+Chaudary.

This message was authored by Lisa-P1987 This message was authored by: Lisa-P1987

Re: Viewing card

Posted by a Sky employee

We are still looking to help you @Mrs+m+Chaudary . If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks

Thanks

Lisa - Sky Tech Team Expert
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