Viewing card

[Stujc]

Hi 

Ive got a massage saying please ensure the correct card is inserted with the chip facing up this morning, but ive not recived a new card.  My internet went down this morning as well, so is the message o  because i have no internet 

[PandJ2020]

No, a viewing card issue is unrelated.

Try cleaning the card with a soft cloth, reinsert and reboot the box if required.  If that fails, you'll have to contact Sky for a replacement card.

[Laing1]

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@Stujc wrote:

Hi 

Ive got a massage saying please ensure the correct card is inserted with the chip facing up this morning, but ive not recived a new card.  My internet went down this morning as well, so is the message o  because i have no internet 

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@Stujc if after btrying @PandJ2020 suggestion when your internet is back up and running You could try refreshing your viewing card by pressing home > settings > system info > viewing card number > setup > viewing card setup press select to trigger a callback don't worry nothing to do with your phone its only Sky's terminology this will be done over the internet