@Claire8
This is mainly a customer helps customer forum so you’re not talking to Sky Customer Services on here.
This is a regular error I'm afraid but you will have to call Sky and order a replacement which will come via Royal Mail.
▪️I AM NOT A SKY EMPLOYEE (undercover or otherwise)▪️
NOTE: I only provide help on the forum boards so Direct Messaging is switched off
▫️
Sky customer since 2001
with:
Sky Q | Sky Superfast Broadband | Sky Talk | Sky Mobile
