Viewing card

[Kendo1012]

Sky box keeps asking to re insert viewing card !

[KendalPF]

Same for me whilst watching the Palace match.

[Kendo1012]

Yes I'm watching the palace match as well although I don't think it's because it's palace!!

[Sarah_214]

Ours is the same on a few channels

[LJ42]

Our has just done the same whilst watching Jurassic park

[daddybear66]

Same here, sky Q box, happened a few times now 🙁

[nigea99]

hi all

If you haven't already done so, I found placing my box in standby & then restarting has allowed me to continue (although it was slow coming out of standby)

[CH249]

My viewing card is playing up, what can I do until you open tomorrow

[nigea99]

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@CH249 wrote:

My viewing card is playing up, what can I do until you open tomorrow

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hi @CH249 

I have moved your post onto a discussion raised by others tonight having similar problems - please see my post above about trying a restart

If a standbv/restart doesn't work , try a full power down (unplug or switch off at mains) restart

[nick1403]

I had the same problem, restart worked then it happened again later so I took the viewing card out and watched the rest of the game on HBO Max (after swithching off judder reduction to force it to output 50fps). Cleaned the chip and put the card back in after it had cooled down and seemed to be working afterwards but looking on here a few people seem to be having similar issues so I think it's something at Sky's end.