Viewing card

[Kayla1]

Error message saying ensure viewing card is inserted and facing chip up. Card has not been touched.  Tried resetting the box which has not worked 

[Invisiblename]

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@Kayla1 wrote:

Error message saying ensure viewing card is inserted and facing chip up. Card has not been touched.  Tried resetting the box which has not worked 

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Take it out and wipe the chip with a soft cloth.

[Kayla1]

Tried this already too

[Invisiblename]

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@Kayla1 wrote:

Tried this already too

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Nothing else to advise. I've escalated your issue to Sky support; watch out for a blue chat bubble.

[Laing1]

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@Kayla1 wrote:

Error message saying ensure viewing card is inserted and facing chip up. Card has not been touched.  Tried resetting the box which has not worked 

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@Kayla1 You could try refreshing your viewing card by pressing home > settings > system info > viewing card number > setup > viewing card setup press select to trigger a callback don't worry nothing to do with your phone its only Sky's terminology this will be done over the internet 

[Greenfingers001]

Thanks for escalating this. We’ve sent @Kayla1  an invite to chat.

[Mr+Flibbles+86]

We are still looking to help you @Kayla1. If you need our support let us know and we can re-escalate to our chat team. Your invite has been closed now. Thanks