Discussion topic: Viewing card

This message was authored by: netty26 · ‎20 Mar 2023

Hi I phoned last Friday to order a new viewing card and was told I would receive it the next day, still waiting. I have phoned and was told 3-5 days. What is going on?

This message was authored by: caesarome · ‎20 Mar 2023

Next day is always unlikely I would have thought but 3-5 days sounds more like the timescale you would receive it in.

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This message was authored by: lettice · ‎20 Mar 2023

Save you calling again.

I've escalated this to Sky and they should be in touch with you soon about it.
Look out for a message from Sky on your email and Sky Community private messages.
Look out for the blue chat bubble within your Sky community.
More about an escalation here;
https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147

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This message was authored by: Lisa-P1987 · ‎20 Mar 2023

Thanks for escalating this. We’ve sent netty26 an invite to chat, however if it is likely that the card is still on it's way as a card replacement is 3-5 working days.

Thanks

Lisa - Sky Tech Team Expert

Discussion topic: Viewing card

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