Viewing card not authorised

[Mary.Emma]

Viewing card not authorised appearing on screen

[Addie15]

Hi there, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147 

[E+gold]

I have a message- viewing card not authorised. Sky cancelled their appointment with me to fit Sky Q. And now this. My next appointment isn't for another week. How can they cancel my card when they delayed the appointment?

[Laing1]

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@E+gold wrote:

I have a message- viewing card not authorised. Sky cancelled their appointment with me to fit Sky Q. And now this. My next appointment isn't for another week. How can they cancel my card when they delayed the appointment?

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@E+gold where are you putting your viewing card as if Sky aren't coming until next week to install Q what box are you putting your card in 

[E+gold]

Hi, I haven't changed anything. Just the old box with the old card. I don't think I have a new card or if it would work in the old box?

[NickNewark]

Morning @E+gold Has this been fixed for you? 

[E+gold]

Yes, thank you 👍