Viewing card issues

[Alex1267]

My TV has started saying 'please ensure the correct viewing card is inserted with the chip facing up' we haven't moved anything so not sure why. I've taken the card out, cleaned card and box switched it off and started again still nothing.. can anyone help?

[oldfella]

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@Alex1267 wrote:

My TV has started saying 'please ensure the correct viewing card is inserted with the chip facing up' we haven't moved anything so not sure why. I've taken the card out, cleaned card and box switched it off and started again still nothing.. can anyone help?

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hi @Alex1267 
Make sure your viewing card is correctly inserted.

When it is correctly Home there should not be enough of the card protruding to remove it without pushing it fully in to release it.

[Alex1267]

Already done. Its as it should be but keeps saying the above. 

[oldfella]

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@Alex1267 wrote:

Already done. Its as it should be but keeps saying the above. 

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Hi @Alex1267 

Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.

Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.

Resetting the settings will also reset:

Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.