18 May 2023 07:20 PM
We are not receiving TV
It does come on, then gets no signal
The remote cannot seem to alter channels or sound!
Then it works, then it doesnt!
18 May 2023 07:35 PM
Posted by a Superuser, not a Sky employee. Find out more
@Hillier wrote:
We are not receiving TV
It does come on, then gets no signal
The remote cannot seem to alter channels or sound!
Then it works, then it doesnt!
Hi @Hillier
First try rebooting your Q box.
To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.
Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)
note: some features may take up to 5 minutes to return.
Then
Try completly resetting your Bluetooth remote.
Press and hold 7 & 9 together on the remote until it’s led flashes four times.
Then make sure that you are pointing your remote at the Q box and press 1 & 3 together until the led flashes and follow onscreen instructions to re- pair.
No problem. Browse or search to find help, or start a new discussion on Community.
On average, new discussions are replied to by our users within 90 minutes
New Discussion