@NigelKaren wrote:
My viewing card cant be read. I've tried everything whilst reading through other help posts. I've tried to go through the settings to reconnect the card and it doesn't give me an option after viewing card number (which doesn't give a number). We've turned it off and unplugged from the mains and nothing has worked.
Hi @NigelKaren
First check that your viewing card is correctly inserted. Viewing card is in the right hand end of the box.
If it is in correctly there is not enough of it sticking out to grip and remove it..
Push it fully in and it will pop out slightly enough so you can remove it.
Give the chip a gentle wipe with a damp lint free cloth and make sure it is completely dry
Make sure that it is in chip side up and chip end in first. Push it gently fully in and you should feel a slight click when it is engaged. If it has popped out enough to remove it is not located correctly.
If you are satisfied that it is in correctly
Try refreshing your Viewing card.
Home - Settings - System info.
Highlight Viewing card number and then select Setup on the right hand side.
Then select Use this option to trigger a callback
No call is actually made but the Viewing card should be refreshed.
