Viewing Q box recordings

[John-clark16]

When I play any recording there is no sound or picture, but the minutes run down as if it was playing. Is there a fix? I've checked recordings from months ago and it is the same. I've also powered the box off for a while and no change.

[Brill+Gill]

Hi @John-clark16, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[John-clark16 · Accepted solution]

Thanks for that  but I spoke to Sky last night and they are sending out a replacement box.