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Discussion topic: Viewing Card

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This message was authored by: DawsoH

Viewing Card

Message coming up " Please insert your viewing card with chip facing up" Can only access TV channels not Apps or anything else

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This message was authored by: Laing1

Re: Viewing Card

Posted by a Superuser, not a Sky employee. Find out more

@DawsoH wrote:

Message coming up " Please insert your viewing card with chip facing up" Can only access TV channels not Apps or anything else


@DawsoH try removing you viewing card You can find your viewing card which is located on the right hand side of your box towards the front push the card in until it comes out. Give the chip a clean with a dry lint free cloth then re-insert the card pushing it in until it clicks into place


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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