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Discussion topic: Uphrades

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This message was authored by: Mick3

Uphrades

I upgraded to hd last week but still can't access the hd channels. Receiving message 'card not paired' but when I go to settings I see that the card is paired. Is it normal to have to wait for the hd to be switched on?
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This message was authored by: Laing1

Re: Uphrades

Posted by a Superuser, not a Sky employee. Find out more

@Mick3 wrote:
I upgraded to hd last week but still can't access the hd channels. Receiving message 'card not paired' but when I go to settings I see that the card is paired. Is it normal to have to wait for the hd to be switched on?

@Mick3 You could try refreshing your viewing card by pressing home > settings > system info > viewing card number > setup > viewing card setup press select to trigger a callback don't worry nothing to do with your phone its only Sky's terminology this will be done over the internet 


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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