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[Michael24P]

Hi All

A problem that has persisted for a long time. I'm a Sky subscriber that used to have access to On Demand and Catch Up yet cannot access now on my Sky Q on TV yet fully accessible via the SkyGo app on iPad etc. Keeps asking for an upgrade. I have downgraded the download formats from default HD to SD but still no luck. Any ideas? 

Thanks in advance 

[nigea99]

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@Michael24P wrote:

Hi All

A problem that has persisted for a long time. I'm a Sky subscriber that used to have access to On Demand and Catch Up yet cannot access now on my Sky Q on TV yet fully accessible via the SkyGo app on iPad etc. Keeps asking for an upgrade. I have downgraded the download formats from default HD to SD but still no luck. Any ideas? 

Thanks in advance 

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hi @Michael24P 

Please may I just double check that you have set your download preference to SD in this 
Main Menu -> Settings -> Setup -> Preferences
(Please note this setting can only be set on the Main box)

and not just tried selecting SD each time