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This message was authored by: Beverley1963

Message posted on ‎07 Jan 2026 08:06 PM

Update

Says an update has been downloaded but it won't let me accept it and this keeps popping up so I can't watch tv
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Avatar for GD1
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Superuser
This message was authored by: GD1 Answer

Message posted on ‎07 Jan 2026 08:07 PM

Re: Update

Posted by a Superuser, not a Sky employee. Find out more

@Beverley1963  Thats not a Sky Q box message but a TV message, you'll need to use your TV remote to clear the message or action the update

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.

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Avatar for GD1
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What's this?
Superuser
This message was authored by: GD1 Answer

Message posted on ‎07 Jan 2026 08:07 PM

Re: Update

Posted by a Superuser, not a Sky employee. Find out more

@Beverley1963  Thats not a Sky Q box message but a TV message, you'll need to use your TV remote to clear the message or action the update

Like you I'm a customer here, Sky Employees are clearly identified as such.
43" Glass TV & Puck Whole Home
Please note I only provide help on the main forums and not via PM, PM's are switched off.




Samsung 75" 4K TV, Sky Glass Gen 2 55", Sky Stream, EE FTTC Broadband, Three 5G Broadband (Backup), Sony 7.1 AV Receiver, Technisat MultiSat receiver.
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