Update software

[Davewwfc]

Sky is working downstais, but on second box it keeps saying I must update software but I am unable to do this

[oldfella]

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@Davewwfc wrote:

Sky is working downstais, but on second box it keeps saying I must update software but I am unable to do this

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Hi @Davewwfc 

Are you sure that it is not a TV Message and not your Q box?

Have you tried using your TV remote to respond to the message?

[Davewwfc]

yes  message on screen says update sofware but it is not alling me

[nigea99]

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@Davewwfc wrote:

yes  message on screen says update sofware but it is not alling me

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As @oldfella says that is likely to be your TV  and you need to use your TV's remote (& not the SKY remote)

[Davewwfc]

sorry i meant allowing me