Update software issue

[r0gue]

Had a brand new box on Friday fitted by engineer.  It worked fine Friday evening & Saturday morning.

Saturday evening box won't turn on with remote or standby button on box.

Have tried several times now to do the software update.

The screen says Updating software 1 of 2.

It stays like that for avout 10 minutes then the screen goes blank/black.

Ive tried turning it off at the mains and back on again but nothing happens apart from a blue flashing Q and a red light.

Ive pressed the standby button again as instructed (if it gets stuck on update 1 of 2) and it jist goes though the same cycle again.

I can hear the HD whiring away but diddle squat is happening.

HELP PLEASE (I'm now 8 weeks without sky tv)

[oldfella]

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@r0gue wrote:

Had a brand new box on Friday fitted by engineer.  It worked fine Friday evening & Saturday morning.

Saturday evening box won't turn on with remote or standby button on box.

Have tried several times now to do the software update.

The screen says Updating software 1 of 2.

It stays like that for avout 10 minutes then the screen goes blank/black.

Ive tried turning it off at the mains and back on again but nothing happens apart from a blue flashing Q and a red light.

Ive pressed the standby button again as instructed (if it gets stuck on update 1 of 2) and it jist goes though the same cycle again.

I can hear the HD whiring away but diddle squat is happening.

HELP PLEASE (I'm now 8 weeks without sky tv)

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Hi @r0gue 

Have you been through the following link 

https://www.sky.com/help/articles/sky-q-box-wont-turn-on 

[r0gue]

Ive done all that and more to no avail 😢

[oldfella]

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@r0gue wrote:

Ive done all that and more to no avail 😢

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hi @r0gue 
If you have been through the link and cannot solve your issue it does lead to a conclusion.