Unable to watch programmes on mini boxes/CRF debacle

[jmb1984]

Good evening

I have been unable to use my mini boxes since February, and have an ongoing issue, where the support I have had has been abysmal. 

a message appears suggesting my account does not cover watching on the mini boxes, and after much conversation,  2 new Q boxes and a new viewing card I was told 3 days ago that a CRF was raised and it would be working today. 

it is not working and I have been told on the phone they have not done the work - 'need more information'. I missed the call earlier and when calling back I have been cut off and told I need to wait again until tomorrow. 

has anyone had the same issue and what was the resolution? As it stands I have no hope anyone knows what to do and cannot believe the service received. 

thanks 

[LJB-C]

Hi there @jmb1984, I’ve escalated your post to our Community Messaging team who will invite you to a private chat shortly and help you with this. 

Just look out for the colourful bubble to start the conversation. Please be aware conversations automatically close if there is no response within 48 hours.

Here's more information on how Community Messaging works - https://helpforum.sky.com/t5/Did-you-know/Escalating-a-post-to-a-Sky-expert/ba-p/3711147#M141
 

[jmb1984]

My direct help has gone completely silent... anyone out there any idea on how to get this working?

Thanks

[Daniel0210]

@jmb1984 
If you fail to respond to a chat reply within 48 hours the chat will again close down automatically even if your issue hasn’t been resolved. Replies from Sky aren’t instant so you’ll need to check the chat thread periodically.

[jmb1984]

Noted, and thank you. 

I appreciate they are not instant but it feels like they moved it to a direct service due to the shoddy service and then gone silent

Perhaps I am a cynic...

[jmb1984]

Now I have spoken to Sky. Comfortably the worst customer service I have ever encountered. They were of no help at all, cannot assist in any way, and I have been told it wo be sent to another team who will take another 72 hours to resolve. Is there anyone out there who understands the process and how I can do something of use? 

I have simply never come across quite such a shambles of a system