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Message posted on ‎23 Jan 2024 02:54 PM

Unable to watch or record different programs on sky AtlanticCan only watch some programs..

  • Only able to watch certain programs on sky Atlantic.Told to press red button to up grade on some programs. Never had to do this before.
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Message posted on ‎23 Jan 2024 03:16 PM

Re: Unable to watch or record different programs on sky AtlanticCan only watch some programs..

Posted by a Superuser, not a Sky employee. Find out more
@Graham51 wrote:
  • Only able to watch certain programs on sky Atlantic.Told to press red button to up grade on some programs. Never had to do this before.

@Graham51 Sky signature comes with live TV, catchup and boxsets.in SD as standard you may be trying to download the programme in HD

The default download setting is HD so try changing the format to download in SD

you can change the default to SD by Pressing Home on your Sky Q remote and select Settings, then Setup.
Select Preferences, then 'On Demand default download format', and choose SD.


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile

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Superuser
This message was authored by: Laing1 Answer

Message posted on ‎23 Jan 2024 03:16 PM

Re: Unable to watch or record different programs on sky AtlanticCan only watch some programs..

Posted by a Superuser, not a Sky employee. Find out more
@Graham51 wrote:
  • Only able to watch certain programs on sky Atlantic.Told to press red button to up grade on some programs. Never had to do this before.

@Graham51 Sky signature comes with live TV, catchup and boxsets.in SD as standard you may be trying to download the programme in HD

The default download setting is HD so try changing the format to download in SD

you can change the default to SD by Pressing Home on your Sky Q remote and select Settings, then Setup.
Select Preferences, then 'On Demand default download format', and choose SD.


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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This message was authored by: Graham51

Message posted on ‎23 Jan 2024 03:38 PM

Re: Unable to watch or record different programs on sky AtlanticCan only watch some programs..

Thankyou all working now appreciate the reply 

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This message was authored by: Laing1

Message posted on ‎23 Jan 2024 03:45 PM

Re: Unable to watch or record different programs on sky AtlanticCan only watch some programs..

Posted by a Superuser, not a Sky employee. Find out more
@Graham51 wrote:

Thankyou all working now appreciate the reply 

@Graham51 glad to have been able to help 😁


I may be a Sky Superuser but I am still just a Sky customer

Sky Q 2 TB (Silver)Box, 2 Mini boxes since June 2016, all connected by wifi
Sky Broadband Hub/SR203, Sky Ultrafast broadband
Ultimate on Demand, Q Experience/UHD, Sky Sports, Sky Cinema
LG 49SJ 810 V UHD TV, Google Pixel 7 Pro mobile
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