Unable to view any channel

[Sallyann]

New customer. And unable to view any Sky channel 

[Daniel0210]

@Sallyann 

Any error message displayed when you are having this problem? 

[Sallyann]

It says I need to upgrade. But I can't view the basic package, and trying to find a number to speak to someone is looking gir a needle in  haystack 

[oldfella]

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@Sallyann wrote:

New customer. And unable to view any Sky channel 

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Hi @Sallyann 

Try rebooting your Q box.

To reboot press Standby on your Sky Q remote (if the box responds to the remote), and then switch off and unplug at the mains.
Wait at least 30 secs and then Plug back in and switch your Sky Q box back on at the mains.

Wait for the on screen instructions to disappear and the front led to turn Amber. Then wait for 30 secs before you press Home on your Sky Q remote or if this is not working press the standby button on the front of the Q box (Amber led)

note: some features may take up to 5 minutes to return.

Failing this

First check that you are not trying to Download or view HD or UHD content without the Q HD or UHD Subscription pack.
The Sky Q Sports pack and BT Sport if you subscribe through Sky are in HD as Standard.
Sky Cinema if you subscribe is also in HD.
Sky Signature includes BoxSets and Entertainment channels only in SD as standard.
Only free to air channels such as BBC, ITV etc are in HD. The Q HD pack is required for all other Sky Signature HD content, including Catch Up in HD, On Demand in HD and BoxSets in HD
If you do not have the Optional HD pack you need to change the Download to SD in All Formats (as HD is the default setting).
So that you do not need to do this every time it’s best to change your Download preference to SD in Home - Settings - Setup - Preferences.
This needs to done on the main Q box.
Then if you want to download any HD content from free to air channels (BBCHD ,ITVHD etc) you can select HD in the All formats tab of the content . This will change the format for that particular download only but still leave your format to SD in preferences.

[Daniel0210]

@Sallyann 

Have you the HD add on. If not try viewing the SD channels. 

[Sallyann]

I'll try that thank you

[Sallyann]

Nope, it still isn't showing any Sky channels. I'll try and cancel the subscription and then maybe someone will from Sky will try and make contact .

Thanks for all your help

[TimmyBGood]

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@Sallyann wrote:

I'll try and cancel the subscription and then maybe someone will from Sky will try and make contact .

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A cancellation within the cooling-off period is just that: Sky assumes you are rejecting the product (as is your right)