Unable to upgrade to Paramount+ Premium - Error: MYSKY_2302

[Evil+Dan]

Thanks for the tip.

It doesn't seemed to have worked for me - trying 2 cards ( I didn't previously have a card on file).  I'll leave it a few hours and see if it updates and works.

[i-j-m]

Hi all,

I had the same error and it's a problem with my account, I'd upgraded to Sky Glass and went back to Sky Q so the configuration was messed up.

Maybe worth another call to customer services.

Thanks

[Evil+Dan]

Sky support really useless.  Had 2 agents advise I contact Paramount+ to get Premium,  which would obviously result in paying full price and needing a new emial address to sign up.  Really poor service.

Had to elevate to a complaint and lets see what comes of that. 

[Evil+Dan]

If anyone searches this error, I was able to find the issue myself.

In my account Sky Q had been removed from my devices, as I had once started a cancellation but then accepted a better offer before it completed.  It was showing no TV box associated with my account.  Once this was added back on it immediately worked on the Sky Q box and I was able to upgrade.