Discussion topic: Unable to record some programmes on SkyQ
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Message posted on 05 Jan 2024 08:11 PM
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Unable to record some programmes on SkyQ
When I try & record a programme in SkyQ I can't, just get the message'this programme cannot be recorded' has happened a few times in the last few days with ITV, Channel 4 & Sky channels.
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Message posted on 05 Jan 2024 08:34 PM
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Re: Unable to record some programmes on SkyQ
@BC73 wrote:
When I try & record a programme in SkyQ I can't, just get the message'this programme cannot be recorded' has happened a few times in the last few days with ITV, Channel 4 & Sky channels.
Hi @BC73
Try a Reset Settings in the Q box hidden menu.
To enter hidden menu press Home and navigate down to Settings but do not select Settings.
With Settings highlighted press 0 0 1 Select.
Only Carry out the first Reset (Reset Settings) as the other two will wipe all recordings.
After the Reset you will have to re pair your Bluetooth remote If you use one.
If you cannot switch the Q box on with the remote after the Reset press the Standby button (Amber led) on the front of the box.
To re pair the remote press 1 & 3 together on the remote and follow onscreen instructions to re pair.
Make sure that you are pointing the remote at the Q box when you press 1 & 3 together.
Resetting the settings will also reset:
Audio visual settings, such as picture resolution and HDMI control
Settings changed within the hidden engineer menu, include LNB type. If on a communal dish you need to reset the LNB to SCR in the hidden menu. After changing the LNB type you need to reboot the Q box.
Message posted on 30 Jan 2025 10:36 AM
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Re: Unable to record some programmes on SkyQ
My main problem is with Channel 5HD. Thanks for the advice, unfortunately, it did not work for me. Any other suggestions?
Message posted on 30 Jan 2025 11:07 AM
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Re: Unable to record some programmes on SkyQ
@G14LYR wrote:My main problem is with Channel 5HD. Thanks for the advice, unfortunately, it did not work for me. Any other suggestions?
Do you have HD pack? Can you watch the channel live?
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