Unable to record TNT box office

[Anonymous]

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@Rob120 wrote:

No unpaid bills 

couldn't use the remote to book , no warning that I would be unable to record - couldn't find a solution on their web site , after an age I got through to an off shore call centre who had pigeon English - no help . 
Just poor 

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Did you ask them to turn off the PPV entitlement and back on or was that beyond them?

Online there used to be a message that you wouldn't be able to record if booking online although I can't see it myself now so perhaps somethings changed? Ahh, just found it in the FAQs. "The event will only be available to record if you’ve bought via your Sky remote and have Sky+ enabled. If you’ve bought online or over the phone, then you won’t be able to record." I'm not 100% what having Sky+ enabled actually means though.

[L07-]

I sent a form

They replied saying they couldn't get hold of me (lie)

then proceeded to give the usual mumble, basically saying you lost your money 

Tough!

[Rob120]

Not happy 

Didnt read FAQ's prior to booking , thought Id just be able to pay my money and view / record as normal.

Ive emailed a complaint but ulitimatly , ruined the whole thing as I couldnt stay awake for the 2 main events.

[Anonymous]

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@Rob120 wrote:

Not happy 

Didnt read FAQ's prior to booking , thought Id just be able to pay my money and view / record as normal.

Ive emailed a complaint but ulitimatly , ruined the whole thing as I couldnt stay awake for the 2 main events.

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Don't blame you. Strange that they've removed the message online when booking. You'll still have access to the repeats BTW.

[Rob120]

Thanks , bit of a waste of time now as I know the results 

ive emailed a complaint this morning but won't change anything 

[Anonymous]

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@Rob120 wrote:

Thanks , bit of a waste of time now as I know the results 

ive emailed a complaint this morning but won't change anything 

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Understood but if you can get them to remove and re-enable the PPV entitlement now, then you should have no issue next time. I think their lines are only open during events?

[Rob120]

Thanks for the tip